F.A.Q' s

    

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Important Tips
    

01. Please make sure that all necessary information is appropriately filled in the order form attached.

02.  Accessories shown in the Saree photographs are not a part of the merchandize. It is mentioned wherever accessories is included.

03. The buyers abroad will have to bear the custom duties or any other duties levied on the garments.

04.  You can pick a blouse pattern of your choice and send us your measurements in INCHES or CMS.

05. You will have to take care when giving blouse measurements. Basically there are two types of measurements: 1. Garment Measurements which is the measurement of the blouse that fits you perfectly, presently. In this case we follow the ditto measurements and do not keep additional margins for loosening in case it is tight. 2. Body Measurements is the particular measurements of your body and in this case we keep a margin for loosening.

06. All prices mentioned here include shipping cost to any part of the world. In case of delivery in India you get a 10 to 15 % discount. For more information on this you can contact us via email at indiaship@suratsaree.com 

07. We deal in over 12000 differently designed and patterned sarees. On a weekly basis new designs are introduced. There is a possibility that you get your merchandize of the nearest match. However in any case we do not substitute in base color and over all pattern without prior permission.

08. Normally an order is shipped in 10 to 15 days and a courier company usually takes 3 to 4 days to reach you thereafter. However a few of the party wear collection, wedding sarees and other garments that require intricate and detailed handwork might need 20 to 25 days, depending on the nature of work.

09. We recommend you to please read our substitution policy, how to order and the following F.A.Q., prior to ordering. 

 

 
Merchandize
Do you sell fabrics?
Do you offer sarees and outfits as shown in the films ?
Do you make outfits and sarees for the Film industry ?
Will colors shown in the photographs remain the same ?
Do I have to stick to the same style? Can I request different colors, hand work, style etc.?
Will you duplicate the fit of a favorite outfit presently in my wardrobe?
Are new designs available frequently?
I am particular about my blouse. What happens if the saree is fine but the blouse fitting is not perfect?
What is the difference between Blouse and Designer Blouse ?
Can we give you the measurements by email ?
Do I have to worry about shrinkage?
What if I have a problem with the saree and  want it replaced ?
What kind of matching accessories do you offer ?
What sort of guarantee do you offer for matching jewelry ?
 

Payments, Deliveries and Quality

General

 

Merchandize

Do you sell fabrics?

Yes we do sell fabrics in crepe, chamois satin and chiffon only. These  are widely used as Sarees, dress material, etc. Presently we sell these to our known resellers. We do not sell the fabrics through the web as we still have not been able to find a way in which we could sell such items in the retail market. 


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Do you offer sarees and outfits as shown in the films ?

Yes we do offer a wide range of outfits used in Bollywood. We have a separate section for Priyanka's Bollywood services wherein we offer all sorts of sarees, dresses, designer outfits that are worn by famous stars in the films. please pay a visit to our other site: www.indiangarment.com/bollyshop


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Do you make outfits and sarees for the Film industry ?

One out of every five outfits you see in the blockbuster films is designed and made by Priyanka's. At the same time, we must tell you that most of these outfits do not look as good in reality as they do on screen. There are two types of sarees being made for movies:

A: Those for one-time use only. The producer / director wants a particular saree just for shooting after which it is thrown away. These sarees are made for a purpose, keeping the camera angles and lighting in mind, and then they are thrown away. The fabric is terrible and the handiwork only temporary. Certainly not an outfit that you would like to wear in real life!

B: Some producers / directors order perfect outfits that can be used again after a shoot. The outfit can become a gift for the star or for a relative. These outfits are made perfect in every sense -- fabric, design, handiwork, etc.  


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Will colors shown in the photographs remain the same ?

Colors as shown on the web catalogue may vary from the paper photographs we have. Actual colors shown as the process of photography & printing involves a lot of transitions and changes. If you are very particular about the color, our advice is that you mention this point clearly in the special instruction column while ordering.  


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Do I have to stick to the same style? Can I request different colors, hand work, style etc.?

Yes and No. To keep production prices reasonable, we do not want to encourage this.  Also you have over 12000 styles to select and we constantly keep adding new designs. In some cases we do so but this requires continuous email exchange to incorporate changes and  in case of any extra charges that are incurred these are to be borne by the buyer separately.


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Will you duplicate the fit of a favorite outfit presently in my wardrobe?

Yes. Just send your saree, Lungi, saree, Blouse  to us with your order or send us the measurement details. We'll even incorporate any changes you want. We'll return it with your new ones.


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Are new designs available frequently?

Every month  we introduce new designs as well
as fabrics. Let us know if you have a specific request and we will try to find it for you.


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I am particular about my blouse. What happens if the saree is fine but the blouse fitting is not perfect?

Good Question ! Let me tell you that as far as stitching blouse is concerned we have excellent expertise but there is always some complain or the other. These problems are surely not in our control as we take all kinds of precautions. There are many points that have to be investigated regarding fitting. Most of the figure conscious women demand perfect fit blouses. We recommend the following to avoid any complains.
# Be careful when taking your measurements. 
# If you have any blouse that fits you perfectly then please send it to us and we will make you a ditto copy of it.
# In case you are keen to get your blouse stitched locally then you can request for the matching blouse piece.
# You can even have us stitch a blouse with the same fabric unstitched. In most cases we do not charge extra it they are from the bridal, party wear section.


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What is the difference between Blouse and Designer Blouse ?

Blouse means a simple blouse matching to the saree. in 60% cases these blouses have a sleeve border  same as the saree border but they never have any kind of embroidery , zardosi work, and thread work. 

Designer Blouses always have some sort of work such as embroidery , cut work,  zardosi , stone, etc. Most of these blouses are made from different fabrics like satin, velvet, etc., and matching to the saree as far as color is concerned. 


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Can we give you the measurements by email ?   

Yes you may do so. But you should know the correct field of measurements. Most of our clients are not comfortable with the measurements at the time of placing the order. In this case you should select the radio button " Will submit the measurements after ".
You have two options: either save the measurement page on your hard disk and submit it whenever you feel like doing so or else write to us and we will give you the correct link to submit the measurements.


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Do I have to worry about shrinkage?

All our fabrics are pre-shrunk. Although there is always a residual shrinkage of 2 - 3%, we allow for this shrinkage when we make your outfits.


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What if I have a problem with the saree and  want it replaced ?  

Primarily our service is such that we give no scope for any sort of problems. However if such a situation does arise then we do permit exchange of the product. At Priyanka's we strive for a 110% customer satisfaction. And if need be we are open to dialogue to locate and rectify the error and exchange the disputed merchandize. There are no shipping charges when replacing the merchandize. But at the same time we do request the client to bear the shipping cost when they send it back to us.


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What kind of matching accessories do you offer ?

Blouse and petticoat are the essential ingredient with a saree. Apart from these we offer matching Bindi's and Tika's , imitation jewelry or 90 touch jewelry ( silver mix metal plated with  gold plating ),  Hair pins and other accessories such as, shoes, shawls, scarf, etc. 


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What sort of guarantee do you offer for matching jewelry ?

We are sure that you should not face any problem for at least 12 months. But  all this depends on how you handle the product, the weather conditions, etc. Hence we do not offer any sort of guarantee as such for imitation jewelry. 


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Payment, Deliveries and Quality 

What does "Buy in Less" mean?

We have described this in more detail in the Buy in Less section. In brief:
We deal with more then 12000 designs and patterns but we can not display all of them on web because by the time we complete the modeling, publishing and promoting our stock is over. There are new patterns introduced every week. So from this section you can select the base color of a saree, the border and pallu .  We ship the same but at a lesser price as it does not include the expenses of modeling, web publishing, etc., and  at the same time you also get the same saree  you have in mind.


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Will garment prices alter once the order is confirmed?

Neither garment nor shipping charge will be changed once the order is confirmed and paid. No matter what amount we have to spent on fabric or on shipping cost.


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Which credit card do you accept?

Our Credit card payment system is associated with CCNow Inc.  CCNow inc. accepts all major credit cards like Visa, master card, American express & Discovery etc. for more detail please check our various payment options page.


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What is CC Now Credit Company ?

CCNow Inc. is an American company and is into e-commerce solutions. We have tied-up with CCNow for accepting credit cards for such card payments. In this case your credit card details are never revealed to us.


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Can we pay by Money Order, Checks or by Wire Transfers ?    

Apart from the Credit card payment we also accept the Checks, Money orders, wire transfers etc. We have described this in more details in our Payment option page. Our customer's comfort is our prime concern.


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Do you accept payment in Indian Rupees ?

"Yes" we accept in Rupee payment and the present conversion rate is RS. 43.75 that is equivalent to one US Dollar - $ 1.00. more detail......


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How long does it take to ship the ordered garments ?

Normal delivery period is 10 days. In case your selection involves intricate handwork it may take another week extra. All other  deliveries are made through 1st class express mail service and it takes a maximum of 10 to 12 working days.


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What about delivery within India or at an airport upon my arrival ?

If your destination is within Mumbai city we do not charge any shipping cost. If it is out of Mumbai city we charge actual courier charges which is approx 7% of the value.


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General

If I wish to buy  around 25 dresses then how much will it cost me ?   

In case you intend reselling for Priyanka's, then we recommend that you should not miss this link to check our special packages and announcements dealing with reseller policy.

In a normal case all prices mentioned on-line are our retail prices.  If you are buying 40 to 50 sarees of assorted units on an at once delivery basis, then you definitely deserve a handsome discount. The discounts available to you are :
10% if your order value is more than US $ 1000
12% if your order value is more th
an US $ 1001.00 to US $ 1500.00
13% if your order value is more than US $ 1501.00 to US $ 2500.00
15% if your order value is more than US $ 2501.00 to US $ 5000.00
(For a larger volume then the $ 5000 please send enquiries to admin@bombayfashion.com
and we will offer you an irresistible deal.) 


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What benefits do you offer me that I do not get at a regular store ?  

A vast majority of retail store business comes off-the-rack. They invest money in inventory that they compulsorily require to sell their products. This is a huge price mark-up. Rest assured you won't get the selection, price and the satisfaction that we offer, anywhere else. apart from all this Priyanka's is a specialized name in garment. Here you will find sarees with any sort of matching accessories on-line or the off-line.


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Do I have to get re-measured every time I select something?

In short Yes. Because after a period of time your measurements may change and selecting another type of design also requires some more information.


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Why does your site merchandise only Women's wear and not Men's or Children's wear ?

The trained eye of our master tailors is required to make sure that your outfit fits well. We recommend you to have a dialogue with our trained staff. Our tailors will contact you by phone or email to determine what features are the most important in your wardrobe and make recommendations accordingly. If you have ordered from us before, he will re-check your measurements and make sure our clothing fits well.
In the same rhythm we are now in the process of launching our range of garments on the web including: Men's wear, Children's wear, Nehru Kurta, Sherwanis, Traditional Jodhpuri
Suits, Shoes, Safas, Leather wear and artificial jewelry etc. We expect this site to be up at the earliest.


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Do you share your customer list with other companies?

We never have nor will we ever share or sell our customer listings.


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